Terms and Conditions

Thrillaroo Casino (“Thrillaroo,” “we,” “us,” or “our”) provides access to games, memberships, promotions, and related services through our website and any approved mobile experience (collectively, the “platform”). These conditions of use explain the main rules, rights, and responsibilities connected with using Thrillaroo.

By accessing the platform, creating an account, purchasing a membership, buying Thrill Tokens, or playing any game, you agree to follow these site terms. If you do not agree, please do not use the platform.

What these service terms cover (and what they do not)

These platform rules apply to your use of:

• The Thrillaroo website, games, and features
• Your player account and wallet
• Membership plans, including the 7-Day Trial Membership
• Purchases, redemptions, and customer support interactions
• Any promotions, offers, and related bonus terms

These terms do not replace the specific rules shown inside a game, promotion, checkout flow, or redemption screen. When something has extra rules (for example, a promotion), those additional terms apply along with this page.

Eligibility: who can use Thrillaroo

Thrillaroo is intended for adults only.

To register and play, you must:

• Be at least 18 years old, and
• Meet the legal gambling age requirements where you are physically located when you access the platform

It is your responsibility to confirm that online gambling, social casino play, subscriptions, and any prize redemption features are lawful where you live and where you are playing from. We may restrict or refuse access in certain states, regions, or locations, and availability can change over time.

Setting up your account the right way

To create an account, you agree that:

• The information you provide is accurate, complete, and current
• Your account is registered in your own legal name
• You will keep your contact details updated, including your email address
• You will follow any limits we set on the number of accounts a person may have

We may decline, pause, or close registrations that appear incomplete, inaccurate, duplicated, or inconsistent with these account rules.

Verification checks (identity, age, and payment ownership)

To protect players and keep the platform fair, we may ask you to verify details before you can deposit, redeem prizes, or access certain features. Verification may include requests for information or documents that confirm:

• Identity and age
• Address or state of residence
• Ownership of a card or payment method
• Account security details, including that you are the rightful account holder

If verification is incomplete, delayed, or unsuccessful, we may limit account features, pause redemptions, or place your account under review until the checks are finished.

Your account is personal - and you’re responsible for it

You are responsible for protecting your username, password, and any other login credentials. Any activity that occurs through your account may be treated as authorized by you.

Your account may not be shared, transferred, sold, or used by anyone else, including friends or family members. You may not play on behalf of another person, and you may not allow another person to use your wallet, payment methods, or redemption features.

If you believe your account has been accessed without permission, contact us as soon as possible.

Payments, purchases, redemptions, and wallet balances

Thrillaroo may support multiple payment options, including Visa, MasterCard, and American Express. Payment method availability, processing times, transaction limits, and verification requirements can vary based on your location, your bank, risk checks, and other operational factors.

General expectations:

• Deposits and purchases may be subject to approval and security review.
• Redemption requests may be reviewed before final approval.
• We may apply reasonable checks to help prevent fraud, chargeback abuse, or unauthorized transactions.
• Your wallet balance may reflect pending items (such as processing time for a purchase or redemption).

Redemptions are typically processed within 3 to 10 business days after approval, but timing can vary depending on verification status and external payment systems. Minimum redemption thresholds may apply (for example, $10).

Memberships and the 7-Day Trial Membership (what to know up front)

Thrillaroo offers a subscription-based experience, which may include a 7-Day Trial Membership for new players where available. Trial availability can be limited by location, and it may not be offered in every state or region.

Key points:

• The trial may activate automatically when you create a new account, if you are eligible.
• During the trial, you may have access to platform features such as Chill Points (free-play currency) and gameplay.
• After the trial ends, continued access may require a paid membership.

Membership fees are separate from gameplay, may be non-refundable, and are not guaranteed to be available in every location or at every time.

Thrill Tokens, Chill Points, and non-transferability

Thrillaroo may use more than one type of in-platform currency or credit, including:

• Chill Points - free-play, entertainment-only use
• Thrill Tokens - may be purchased and used for eligible real-money prize play where permitted

Unless we explicitly allow it, in-platform currencies, access rights, and wallet balances are personal to you and may not be transferred, gifted, assigned, or sold to another person.

Promotions, bonus offers, and special rules that may apply

Promotions, free spins, special offers, and trial access may come with additional rules. These “offer rules” are part of the service terms, and they can include:

• Eligibility requirements (such as location and account status)
• Time limits and expiration dates
• Game restrictions or excluded titles
• Limits on how an offer can be used, combined, or repeated
• Redemption requirements, where applicable

If you join an offer, you are agreeing to the specific promotion rules shown with it. If there is a conflict between an offer’s rules and this page, the offer rules control for that specific promotion.

Game access, updates, and what “available” really means

We work to keep games and features accessible, but we do not promise uninterrupted service. Game availability can vary based on location, device compatibility, maintenance, software updates, licensing changes, or technical issues.

We may add, remove, suspend, or limit games, promotions, features, or payment options at any time, including for testing, compliance, or security reasons. This also means a game you enjoy today may not always be available tomorrow, and certain modes or features may differ by state.

Fair play standards (and what’s not allowed)

Thrillaroo is built for straightforward, fair entertainment. You agree not to use the platform in ways that undermine fairness, security, or compliance, including:

• Providing false, misleading, or stolen information
• Using the platform for unlawful purposes
• Fraud, collusion, money laundering, or attempts to disguise the source of funds
• Chargeback abuse or disputing legitimate charges to avoid payment
• Bonus abuse or exploiting promotions in ways that break offer rules
• Attempting to manipulate games, outcomes, or platform systems
• Using bots, scripts, automation tools, or unauthorized software
• Letting anyone else access or operate your account

If something feels like it breaks the spirit of fair play, it usually breaks the rules, too.

When we may restrict access, pause features, or close an account

We may take reasonable action to protect the platform and players when we believe there is a real issue. Depending on the situation, this can include refusing service, limiting certain features, placing transactions on hold for review, suspending promotional access, or closing an account.

Common reasons include:

• Verification is incomplete or cannot be confirmed
• We suspect fraud, account misuse, or prohibited behavior
• We identify duplicate accounts or attempts to bypass platform limits
• A payment is reversed, disputed, or charged back
• We must comply with legal, regulatory, or security requirements

If we take action, we aim to handle it in a balanced way, based on the information available, and consistent with player protection and platform integrity.

Errors, malfunctions, and how corrections are handled

From time to time, mistakes and technical problems can happen. This may include display errors, incorrect balances, mispriced purchases, promotion issues, game malfunctions, interrupted sessions, or incorrect game results caused by system faults.

When an obvious error occurs, we reserve the right to correct it and address the impact in a fair and reasonable way. This can include adjusting balances, voiding affected play, reissuing credits, or reversing transactions tied directly to the error, where appropriate.

Responsible gaming and player protection tools

Gambling should be treated as entertainment, not as a way to make money. If it stops feeling fun, it’s a good time to pause and reset.

Thrillaroo may offer player protection tools such as limits, time-outs, and self-exclusion options. We encourage you to use them if you want more balance and control.

Intellectual property and acceptable use of site content

The platform’s design, logos, text, layout, software elements, and original materials are owned by Thrillaroo or used under license. You may use the platform for personal entertainment only.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit any part of the platform without written permission, except where permitted by law.

Third-party game studios, payment providers, and linked services

Some games and services are supplied or supported by third parties, including game providers and payment processors. This means parts of the platform can depend on external systems and availability.

Third-party services may have their own operational limits, policies, and downtime. Thrillaroo is not responsible for third-party outages or service interruptions beyond our reasonable control.

Limits of responsibility (without the legal fog)

We work hard to keep the platform stable and secure, but we cannot cover every possible issue. To the extent permitted by law, Thrillaroo is not responsible for losses or damages caused by:

• Interruptions, delays, or technical failures outside our reasonable control
• Unsupported devices, outdated browsers, or user-side connectivity problems
• Errors caused by incorrect information you provide
• Third-party service failures (such as banks, card networks, or service providers)
• Misuse of the platform or violation of these conditions of use
• Events that are unusual and unavoidable, such as major outages or emergencies

Nothing in this section is intended to remove rights that cannot be waived under applicable law.

“As is” and “as available” - no promises of constant uptime

The platform, games, and services are provided on an “as is” and “as available” basis. That means we cannot guarantee that access will always be uninterrupted, that every feature will always work perfectly, or that all content will always be available in every location.

Updates to these site terms

We may update these service terms from time to time to reflect platform changes, security improvements, legal requirements, or operational updates.

The most current version will be posted on this page and will apply from the date it is published, unless we state otherwise. We recommend checking this page periodically so you always know what rules apply.

Other policies you should review

These conditions work alongside other helpful pages on our site, which may include a Privacy Policy, Cookie Policy, Responsible Gaming information, bonus terms, and AML and KYC guidance where applicable. Each policy supports clarity around how the platform operates and what you can expect.

Contacting Thrillaroo support

If you have questions about these terms, your account, verification, payments, or gameplay access, contact our support team using our official channels. You can reach us by email at "support@thrillaroo.com".

Using Thrillaroo is meant to feel clear and fair - these rules exist to protect you, protect the platform, and keep expectations balanced. By continuing to access or use the platform, you’re confirming that you understand and accept these conditions of use.